How do you react when you make a request and someone tells you “no?” Do you give up, take it personally, or react with irritation? The Need Behind the No process can remind you that when someone says “no” they are saying “yes” to other needs. When you surface the needs they think will not be met by your request, together you can create a request that will work for you both.
In this video, John Kinyon and Ike Lasater give an overview of the Need Behind the No process:
In this video, Ike and John demonstrate the Need Behind the No Exercise: