Now, available in a second edition with new and updated content, Words That Work in Business: A Practical Guide to Effective Communication remains a must-have guide to thriving in the workplace. Learn how to reduce workplace conflict and stress, effectively handle difficult conversations, have more effective meetings, give and receive meaningful feedback, and navigate power differentials, all of which serve to improve your productivity and fulfillment.
“This book offers concrete, practical tools to help you communicate better at your workplace.” --Dr. Kristin Neff, Associate Professor, University of Texas at Austin, Author of Self-Compassion and the Mindful Self-Compassion Workbook
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“Incorporating empathy for yourself and those you work with, as well as listening and speaking differently will not only improve your work environment, but will transform all your relationships.” --Richard C. Schwartz, Ph.D., developer of the Internal Family Systems Model of Psychotherapy, Faculty, Harvard Medical School
"A powerful book chock full of examples and exercises—practical applications for business and beyond. This book is about changing the way you think and see the world…” --Sylvia Haskvitz, MA, RD, Author, Eat by Choice, Not by Habit; Practical Skills for Creating a Healthy Relationship With Your Body and Food, CNVC Certified Trainer and Assessor, co-founder of CALF (Candidates Active Learning Forum)