“It Pays To Listen,” Smart Manager Magazine 

I’m pleased to share “It Pays To Listen,” which I wrote for the February issue of Indias’s Smart Manager Magazine.

Teams are where business is done. Whether it is a team within one department, an interdepartmental group, or a team that includes outside parties such as contractors or clients, it is people working together that creates success.

Yet, not all teams are effective. Some groups seem to gel and work together effortlessly, whereas for others, strife and struggle seem to be the norm, with work progressing in fits and starts. Why the difference? What makes an effective team, and more important, how can you and your employees learn to create teams that crystallize instead of clash? [READ FULL ARTICLE]